Proactive sales of HV service portfolios - GIS Services (TR & STR GIS), AIS Switchgear Services, extensions and retrofit solutions in Southern Africa.
Adequate knowledge in GIS (TR & STR GIS) maintenance services, condition monitoring solutions and extension & retrofit solutions (drive retrofit, Breaker Retrofit etc.).
Proactive & reactive sales of High Voltage service portfolios.
Planning daily activities, developing, and maintaining customer relations and managing customer accounts, Developing, implementing, and following up on strategic sales plans.
Establishing effective business relations with sales executives, management, and technical team members. Preparing periodic sales reports, forecasts and market plans.
Monitoring and evaluating on market activities and trends.
Meeting with personal sales targets as planned.
Coordination with Service Manager and Market Manager to decide on pricing strategies.
Negotiating and securing contracts.
Exploring further market opportunities from both existing customer and potential customers.
Engaging with customers to learn and understand the drivers influencing their specification. Work out ideas on how to influence customer buying criteria.
Supervising distribution and archiving of documentation issued to customers as part of tendering and contract negotiations.
Maintaining project pipeline and ordering forecast.
Creating and maintaining strong relationships with customers, understanding their needs and providing specialist support and solutions.
Recommendation to customer for immediate and future service requirements, provide feedback to Service Operation Manager.
Acting as representative of the OEM during interaction with the customer and preparing the tools, equipment and parts needed for a service job and understand the scope of the job to be performed.
Acts as voice of customer back into internal engineering and quality functions.
Effectively manages multifunctional interfaces - internal, feeder factories, service department, customers and sub suppliers.
Able to show personal leadership & maintain a teamwork environment to deliver assignments. Strong self-disciplined approach to ensure quality and accuracy of delivery.
Updating installed base in ServIS (the approved service database) with the changes made at site.
Establish long-term customer relationships by understanding customer requirements and applicable regulations, respond immediately to issues and demonstrate in-depth technical service product/solutions knowledge to promote product Life Cycle Management.
Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
High Voltage Services Sales Specialist