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Field Service Engineer

Responsible for equipment installations for the start-up, commission, preventative maintenance, and repair of our compressor packages and equipment on-site. Additional responsibilities to provide technical support, training, and feedback related to our machines.

Contact

Luke Potts

luke.potts@avaenergy.com

Location

United States

Type

Permanent

Requirements

Bachelor's Degree (BS/BA) in an Engineering discipline or related field, or equivalent combination of education and experience.
Working knowledge of Microsoft Office 365 software.
Continuous Improvement
Customer Focus, Drive for Results, Initiative, Leadership Courage, Teamwork Position Level Competencies: Adaptability, Dependability, Job Knowledge, Listening Skills, Organizational Support, Planning/Organization, Problem Solving, Professionalism, Quality, Safety/Security, Technical Expertise KPI Indicators: Customer Satisfaction, Service Time, Warranty, Department Budget, Quality, Safety Work Environment:

Your Tasks

Field Service Makes personal visitations to equipment installations with an experienced service person.
Performs start-up assistance, overhauls/repairs, maintenance, and troubleshooting. Obtains first-hand information when troubles exist.
Responsible for investigating, developing, presenting, resolving, and implementing corrective steps.
Technical Support Provides technical support to channel partners and customers for the resolution of equipment problems.
Executes assignments with guidance from others.
Uses equipment documents, standard techniques, procedures, computer programs, etc. for resolution of the equipment problems.
Service Documents Issues Service Reports, Daily Job Reports, Expense Reports, and Time Sheets so that service jobs are processed in a timely manner.
Technical Reports Issues reports pertaining to compressor inspections, failure analysis, field performance data, operating data from control panel, or customer DCS.
Issues Service Engineering Bulletins or Service Memorandums pertaining to repetitive field problems or field procedures.
Provides feedback to other company departments on equipment troubles. Enters such feedback into Nonconformance Reports and/or Salesforce.
Training Presents training programs for customers or channel partners. Understands the training material and is somewhat confident/comfortable in presenting the training material.
Continuous Improvement Submits ideas for improved reliability, cost, service, and sale of equipment.
Safety Demonstrates good safety practices and follows customer safety requirements.

Your Profile

Problem Solving - Capable of synthesizing field data and information. With assistance from others, compares data/information against standards and develops corrective actions. Quality Good with technical activities and problem-solving skills.
Commitment to excellence and high standards.
Responsibility Ability to take-on responsibilities.
Communication Ability - to communicate with customers, distributors, and employees. Good verbal, written, and listening communication skills.
Customer Oriented - Good customer focus.
Teamwork - Good teamwork and collaboration skills.
Time - Efficient use of time.
Travel - Able to travel.