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Field Service Engineer

Responsible for equipment installations for the start-up, commission, preventative maintenance, and repair of our compressor packages and equipment on-site. Additional responsibilities to provide technical support, training, and feedback related to our machines.

Contact

Location

United States

Type

Permanent

Requirements

  • Bachelor's Degree (BS/BA) in an Engineering discipline or related field, or equivalent combination of education and experience.
  • Working knowledge of Microsoft Office 365 software.
  • Continuous Improvement
  • Customer Focus, Drive for Results, Initiative, Leadership Courage, Teamwork Position Level Competencies: Adaptability, Dependability, Job Knowledge, Listening Skills, Organizational Support, Planning/Organization, Problem Solving, Professionalism, Quality, Safety/Security, Technical Expertise KPI Indicators: Customer Satisfaction, Service Time, Warranty, Department Budget, Quality, Safety Work Environment:

Your Tasks

  • Field Service Makes personal visitations to equipment installations with an experienced service person.
  • Performs start-up assistance, overhauls/repairs, maintenance, and troubleshooting. Obtains first-hand information when troubles exist.
  • Responsible for investigating, developing, presenting, resolving, and implementing corrective steps.
  • Technical Support Provides technical support to channel partners and customers for the resolution of equipment problems.
  • Executes assignments with guidance from others.
  • Uses equipment documents, standard techniques, procedures, computer programs, etc. for resolution of the equipment problems.
  • Service Documents Issues Service Reports, Daily Job Reports, Expense Reports, and Time Sheets so that service jobs are processed in a timely manner.
  • Technical Reports Issues reports pertaining to compressor inspections, failure analysis, field performance data, operating data from control panel, or customer DCS.
  • Issues Service Engineering Bulletins or Service Memorandums pertaining to repetitive field problems or field procedures.
  • Provides feedback to other company departments on equipment troubles. Enters such feedback into Nonconformance Reports and/or Salesforce.
  • Training Presents training programs for customers or channel partners. Understands the training material and is somewhat confident/comfortable in presenting the training material.
  • Continuous Improvement Submits ideas for improved reliability, cost, service, and sale of equipment.
  • Safety Demonstrates good safety practices and follows customer safety requirements.

Your Profile

  • Problem Solving - Capable of synthesizing field data and information. With assistance from others, compares data/information against standards and develops corrective actions. Quality Good with technical activities and problem-solving skills.
  • Commitment to excellence and high standards.
  • Responsibility Ability to take-on responsibilities.
  • Communication Ability - to communicate with customers, distributors, and employees. Good verbal, written, and listening communication skills.
  • Customer Oriented - Good customer focus.
  • Teamwork - Good teamwork and collaboration skills.
  • Time - Efficient use of time.
  • Travel - Able to travel.

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