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Chief Operating Officer

Chief Operating Officer

Guernsey Electricity Limited





The Chief Operating Officer (“COO”) is responsible for leading the Operational and Core Service Delivery functions of the business and is the defacto Deputy CEO. The role covers the company’s portfolio of Engineering Operations & Assets, Human Resources, Information & Asset Technology, Risk & Quality, Health & Safety and Environmental compliance, Planning & Scheduling (including a Portfolio Management Office), Strategic Projects and a Land & Property portfolio.  This includes investment planning, design, control, project management of large capital and non capital works and monitoring the performance of operations and condition of assets and formulating a prioritised operational programme of scheduled maintenance, renewals and growth to synchronise with upcoming change driven by the energy transition, including environmentally-led changes. The COO will also be responsible for developing policies, standards, overall quality of service and performance criteria for the GEL business, including the control and retention of data and documentation. 



Reporting Lines:


Based in Guernsey, the COO reports directly to the Chief Executive Officer. The position is at Board Director level and therefore involves the formulating and implementing of corporate policy and strategy for business activities as part of the Senior Executive Team.


The COO will have a number of direct reports to deliver the business responsibilities.



Key Business Relationships:



  • CEO, CFO, CCO, Senior Leadership team and Management teams
  • Chairman, Board of Directors and related Sub Committees
  • Direct reports and their teams
  • Internal customers at all levels


  • CIEG
  • States of Guernsey Committees
  • Key suppliers incl. EDF and RTE
  • Environment, Planning, HSE Authorities
  • Developers, Contractors and Land Owners
  • Energy industry representatives, UK, French and other
  • Other Island Utility Companies
  • Other specific key stakeholders including utility associations
  • Expert/industry-relevant Associations



Role in context of other C-Suite roles


CEO: Business Strategy; Shareholder and States of Guernsey liaison, Company Secretary; Legal; PR & Communication

CFO: Finance; Regulation; Data Architecture and Process Improvement; Tariff Evolution; Procurement

CCO: Energy Transition; Customer Experience; Commercial Contracting  & Business Development; Sales & Marketing; Retail shop;


Role Accountabilities:


The responsibilities and duties of the COO include the following:


Strategic Operational Planning

  • Lead the development of the role’s management function and the strategic planning process, in harmony with the business strategy and aligned to the pace of the energy transition


Operational Delivery

  • Deliver the strategic, operational, asset, HR, RQHSE and IT plans of the organisation to address the near, medium and long term needs of the business, and its customers, synchronised to the energy transition


Asset Management

  • Oversee the development of processes, procedures and techniques to enable the optimisation of cost, risk and performance in the operational management and maintenance of assets.  Work with the CIEG Lead: on implications of asset management and strategic management of GEL representation and interests on the CIEG Board



  • Ensure skills and resource requirements are identified and fulfilled to deliver the required activities and performance expectations of the management function.


Portfolio Management, including Strategic Projects

  • Prioritise capital and non-capital project delivery to align with business/customer requirements and available funding, and oversee effective delivery and reporting


Planning & Scheduling

  • Ensure plans (what and how) are created and resources scheduled (who and when) for all operational delivery, including projects


Human Resources

  • Ensure the human capital of the business is recruited, administered and retained to deliver the objectives of the company, and be responsible for good staff relationaships. This includes Union relations’ responsibility


Information and Asset Technology

  • Create, implement, operate and enhance appropriate technology solutions (hardware, software, support) for the company, to optimise efficiency in alignment with assert management principles



  • Ensure risks and business continuity are in accord with the corporate risk appetite and are understood and controlled. Ensure that the company complies with relevant legislation and regulations in the field of occupational health and safety, and the environment


Performance & Data

  • Devise and monitor data-led outputs across the management function to gauge/demonstrate performance against required/relevant objectives. Control company data in accordance with regulations, including management of the DPO function.


Financial Management

  • Operate within budget and actively seek to minimise cost


Board relations

Promptly and fully inform the Board on key aspects of the management function. Participate in committees of the Board as determined by the Board including the CIEG.

COO Job Description March 2022






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