The Chief Operating Officer (“COO”) is responsible for leading the Operational and Core Service Delivery functions of the business and is the defacto Deputy CEO. The role covers the company’s portfolio of Engineering Operations & Assets, Human Resources, Information & Asset Technology, Risk & Quality, Health & Safety and Environmental compliance, Planning & Scheduling (including a Portfolio Management Office), Strategic Projects and a Land & Property portfolio. This includes investment planning, design, control, project management of large capital and non capital works and monitoring the performance of operations and condition of assets and formulating a prioritised operational programme of scheduled maintenance, renewals and growth to synchronise with upcoming change driven by the energy transition, including environmentally-led changes. The COO will also be responsible for developing policies, standards, overall quality of service and performance criteria for the GEL business, including the control and retention of data and documentation.
Based in Guernsey, the COO reports directly to the Chief Executive Officer. The position is at Board Director level and therefore involves the formulating and implementing of corporate policy and strategy for business activities as part of the Senior Executive Team.
The COO will have a number of direct reports to deliver the business responsibilities.
Key Business Relationships:
Role in context of other C-Suite roles
CEO: Business Strategy; Shareholder and States of Guernsey liaison, Company Secretary; Legal; PR & Communication
CFO: Finance; Regulation; Data Architecture and Process Improvement; Tariff Evolution; Procurement
CCO: Energy Transition; Customer Experience; Commercial Contracting & Business Development; Sales & Marketing; Retail shop;
The responsibilities and duties of the COO include the following:
Strategic Operational Planning
Portfolio Management, including Strategic Projects
Planning & Scheduling
Information and Asset Technology
Performance & Data
Promptly and fully inform the Board on key aspects of the management function. Participate in committees of the Board as determined by the Board including the CIEG.
COO Job Description March 2022
Chief Operating Officer